Frequently Asked Questions

1. How Do I Pay?

Quickly:

Card & Cash Options Available

During normal opening at the bar we accept both cash and card (including Amex) and can also take Googlepay, ApplePay & other similar contactless options.

The shop allows you to pay online via Paypal or select pay on collection [If you choose this we do prefer non-cash options via the card machine] and if you ring to arrange a click-and-collect we will ask you to use the card machine when you arrive.

We can also generate invoices for events (e.g. hire and/or catering), special orders and similar which can then be paid via Paypal on the website or direct BACS depending on circumstances.

2. How does Click and Collect work?

Quickly:
Order online or by Phone, Pick a Time & Pay either on order or on collecting.

For bottles and cans browse through our online shop, pick what looks interesting and as you place the order you will be prompted to pick a collection day for each item.

Standard Collection times are 3-7pm Mon, Weds & Fri.

When you are ready to go to the checkout you will be offered the choice of paying online through Paypal or upon collection and you will also be offered the opportunity to send a message with your order - use this to request a more specific time (Including asking for a non-standard collection), to ask questions, order draught items or make a special packing request.

We aim to send a confirmation email when a human has read your order but please be aware the humans are a little unreliable so poke us if you don't get a response.

Please do turn up when you say you will or if circumstances change contact the pub as soon as possible as orders may not last.
Come to the front door, wave or ring, collect your drinks and pay if necessary. We aim to make this as contact-free as possible.

For draught we recommend that you browse the menu and then give us a ring during standard collection hours on the day you would like your beer to confirm availability and choose a slot.
We have a limited number of containers available so if you can bring your own we encourage it. 
Beer & Cider are sold in multiples of 1/3rd & 1/2 pint so quantities are measured in CE marked containers and then decanted into your vessel (e.g. if you bring a 1L container we will measure and sell you 1 pint + 2/3rds in that unless you ask for a smaller measure such as 1 pint)

Again, come to the front door, wave or ring, pop the container down for filling, wait a few minutes then pay and take your drinks away.
 

Whilst staff are extremely cautious about surfaces and hand-washing we recommend you do not drink directly from your bottle, can or container and that if you are vulnerable you wash your hands after handling anything that has come from the pub as you would from a shop.

3.  Can you host my event?

Quickly:

Ask Me After Lockdown

We enjoy helping people get together whether that is to celebrate, commiserate, dance or discuss so we do make our back room available for hire and help people plan food, drinks and entertainments/presentations as necessary but we are not currently taking bookings.

Please email events.castletap@gmail.com for further queries.

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Tel : +44 (0)118 958 0473

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