Covid-19 Policy & Procedures
[Up to date as of 13 Oct 20]
As before, this pub operates according to three principles – namely, that it should be a safe and inclusive place to drink and to work; that it should be adaptable and innovative in what it offers and that it should be an asset to its community. These principles operate under the framework of the objectives set-out in the Licensing Act 2003:
the prevention of crime and disorder,
prevention of public nuisance, and
the protection of children from harm
and are based on the idea of creating an environment where staff and customers are proud of their pub and want to keep coming back.
As we negotiate the effects of the Covid-19 Global pandemic it is appropriate to consider how to best meet these aims with particular attention to how we can keep staff and customers as safe as possible whilst also being a social and community venue.
Much as we would like to there is no way we can operate risk-free so please if you are vulnerable do NOT visit. We are making every effort we can but if you come to us you are accepting there will be a risk and for many people that could be life-threatening, so if you need to, please stay safe and come back when you can. Similarly, if you are showing any potential symptoms of coronavirus please self-isolate for at least 10 days, get a test if necessary, and come back when you are feeling better.
We recommend that you read the rest of this document which outlines the key steps that we have put in place to improve the situation and make an informed decision about the level of risk you can personally take.
Basis for Actions:
The policy has been written in due consideration of numerous government and industry publications (Key ones are set out in an appendix at the end of this document) including relevant Statutory Instruments and is therefore based on the following:
“The risk of infection [from new coronaviruses (SARS-CoV and MERS-CoV)] depends on many factors, including:
the type of surfaces contaminated
the amount of virus shed from the individual
the time the individual spent in the setting
the time since the individual was last in the setting
The infection risk from coronavirus (COVID-19) following contamination of the environment decreases over time. It is not yet clear at what point there is no risk. However, studies of other viruses in the same family suggest that, in most circumstances, the risk is likely to be reduced significantly after 72 hours.” - Covid19 Decontamination gov.uk
“Like other coronaviruses, SARS-CoV-2 is an enveloped virus with a fragile outer lipid envelope that makes it more susceptible to disinfectants compared to non-enveloped viruses such as rotavirus, norovirus and poliovirus” – WHO Disinfection
“Surfaces should always be cleaned with soap and water or a detergent to remove organic matter first, followed by disinfection. In non-health care settings, sodium hypochlorite (bleach) may be used at a recommended concentration of 0.1% (1000 ppm). 5 Alternatively, alcohol with 70%-90% concentration may be used for surface disinfection.” - WHO Disinfection
“The World Health Organization (WHO) advises that the likelihood of an infected person contaminating commercial goods is low. The risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also very low.” – Covid Food Businesses
“The advice on social distancing measures applies to everyone. You need to minimise opportunities for the virus to spread by maintaining a distance of 2 metres between individuals.” – Covid Food Business
Accountability: The directors assume responsibility for drawing up procedures and for reviewing them regularly. Managers assume responsibility for training and enforcement of procedures and all customers assume responsibility for their own behaviour.
As General Manager, C. Sheldrake, assumes responsibility for checking training and enforcement takes place, for ensuring queries and complaints are handled and for making sure reviews are regular and appropriate.
However, all customers take responsibility for their decision to come to the venue with due consideration of risk and all staff take responsibility for their decisions (without prejudice) about return to work, use of PPE and capabilities.
Staff and customers are encouraged to offer feedback via email, web form or handwritten/in person in order to improve the review processes.
Deliberate and wilful spreading of infectious or potentially infectious substances may be deemed assault and is definitely covered under our Unacceptable Behaviour policy. Staff and management will act appropriately to remove and/or bar and/or report to the police individuals who engage in this kind of activity
This includes (but is not limited to):
Coming into the pub if you have tested positive and not completed the isolation period
Deliberately coughing into someone’s face
We will also take failure to adhere to staff requests for social distancing and failure to follow safety instructions as potentially serious threats to the safety of both staff and customers and therefore Unacceptable Behaviour.
Tests and Responses
We expect our staff to apply for a test through the NHS if they show symptoms and we would ask that customers do the same whilst following appropriate isolation procedures.
At this point, we do not believe that at door radar thermometers are an appropriate method of testing customers for Covid-19 both because it cannot catch certain types of asymptomatic carriers and because it may discriminate against certain other non-infectious conditions.
We hope in the future that some level of widespread immunity/anti-body testing will help make people more confident to visit venues but again we do not envisage making this a condition of entry.
Under current UK Government policy it is the responsibility of individuals to provide data in order to facilitate tracing of other potentially infected individuals. As a venue we believe that our customers should be given as much information as possible about whether they may need to isolate or monitor symptoms as a result of a visit to us. We are required by law to ask you to participate in this process.
With that in mind we are asking as many people as possible to pre-book a table and give us details to contact them on if we are informed someone who was on the premises at the same has tested positive. We will also ask walk-ins to either check-in using the Government App or sign a register that will allow us to do the same for them.
Information given for this purpose will be held by us in accordance with data protection guidance and destroyed after 28 days on the basis that the window of potential infection from the visit will have passed. We will not use this information for marketing purposes unless you give us express permission to do so. We will never pass on your information to companies or private individuals and where possible we will contact you directly and give you information about how you can access the NHS systems. We may pass your information onto relevant authorities if they make a request under appropriate legal procedures according to data protection guidelines.
If you refuse to give information for this purpose (and/or no member of your group offers details) we are required by law to refuse entry.
If we are informed that there has been someone with a confirmed case of Covid-19 on the premises we will immediately close for 48hrs to perform an intense sterilisation procedure. Depending on circumstance we made need to shut for longer to facilitate staff isolation or look to further operational processes. As per regulations we will notify authorities where we have confirmed cases/a suspected outbreak.
Being in the Pub
First and foremost please do NOT come to the pub if you think you might be infectious.
Secondly, the current regulations require people to wear masks while not seated unless they are exempt. This also includes staff.
This means that you must put your mask on to go to the toilet or go outside to smoke as well as wen you enter and exit.
We are happy to make accommodations if their use by staff affects you.
Examples of this include the fact that all staff only use latex-free gloves and that we acknowledge the difficulties that people wearing masks make for someone who relies on lip-reading especially with the added difficulties of hearing at a distance hence we make notepads available to facilitate the ordering process and suggest the use of a visor as an alternative if requested.
Do not forget to clean your hands after removing mask or gloves.
Please wash your hands and/or use sanitiser provided when you enter and exit the building.
While in the pub we ask that you Respect Social Distancing Rules.
This means not attempting to approach people outside of your established “household/bubble” [Currently max of 6 people per table] and understanding that some people require more space than others.
To make this easier the floor around the pub is marked with tape. Inside red marked areas people can move but should not wait. Inside blue marked areas are spaces for established groups to sit and enjoy each other’s company which you should not enter unless you are part of that group.
There are signs designating entry and exit points to make it easier to give each other space.
Alcohol Consumption loosens inhibitions and this may make people feel more like they can ignore social distancing and more likely to forget hygiene protocols so we ask staff and customers to be extra vigilant of behaviour and tolerances.
To help mitigate this effect, extra signage is placed around the pub and staff will ask people to leave if they believe that there is a danger to themselves or others.
We cannot use soft furnishings at the moment so if you feel you may need extra support/comfort please bring your own
For the foreseeable we also ask that people not use our books and games but bring their own; We will clean darts but cannot guarantee that they are fully sanitized.
As per current regulations we are currently only offering service at the table. A member of staff will take your order once you are seated, bring your drinks to you and remove empties.
There are two QR codes on the table - 1 opens a copy of the beer menu and the other sends a message to the bar asking for service. We will aim to get to you as quickly as possible and staff are more than happy to talk to you about what options there are.
Paying: We would prefer you to pay by contactless at the table if possible and card is preferable to cash but not mandatory. Please note that we are not able to sterilise cash so it is at your own risk.
We also have the ability to send you a one-time payment link by sms if that is better for you. We will sanitise the card reader after any PIN entry.
Unfortunately due to reduced capacity and extra work we know that finances are going to be tricky; as a way of mitigating our costs and allowing for rigorous cleaning we will unfortunately be opening for fewer hours each week. We aim to be as consistent as possible, keeping core hours and extending those if there is sufficient demand. Opening hours will be kept up-to-date on the website and be posted on our doors.
Note that due to Curfew restrictions we stop serving drinks for consumption on-premises at 9.30pm and all customers MUST have vacated the premises by 10pm. Take-outs are available.
Our toilets are not designed for social distancing but we are asking customers to preserve as much as reasonable by following our new one-in/one-out policy and not congregating outside of the entry to the toilets. We are also asking people to put extra effort into sanitising hands before and after they use the toilet.
We are implementing new signage to help people know whether the toilets are occupied and implementing new routine cleaning processes but every effort individuals make helps make it safer for everyone. If you are in any doubt about your safety please use the items provided in the facilities to wipe down seats, handles etc.
Doors & Ventilation
It might be colder than usual but current scientific advice suggests that moving air helps reduce virus transmission to that end please expect that many doors and windows will be open to encourage airflow.
Please also be aware that doors will be wedged open in order to reduce the amount of surfaces that need to be touched by the general public and we will be asking people to follow signs with regard to movement flow systems.
In order to maintain social distancing we ask that there be no smoking in the side-corridor. Please only smoke or vape where there is enough space for people to pass you safely.
At the moment we are not in a position to offer events the way that we have done in the past but we are keen to engage with our community, including continuing to host pop-ups and supporting local artists.
Every event will require an individual assessment in order to keep people as safe as possible which we will aim to publish well in advance.
However, you should expect some of the following as possible procedures:
A period of closure before the event starts to allow freedom of movement for set-up
Requiring all acts to bring their own vocal mics; encouraging musicians to either bring their own equipment and/or for only 1 person to touch the sound deck etc.
Limiting merchandise sales and signings
Making some events “Virtual”
We anticipate that artist costs may be higher due to transport and accommodation requirements and that sterilisation of house equipment or individual equipment load-ins without house help may also require more time. Likewise pop-ups might need extra space to ensure adequate queuing is possible.
When & How to Wear a Mask [Gov.uk]
Gov Guidance for Food businesses: